Frequently Asked Questions / Support
general faq | support faq | sales faq
If your question is not answered below, feel free to contact us by phone at 800-789-1617 or email.
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bar code scanners
I cannot get my Time Wand 1 to scan.hide answer
Sometimes getting your TimeWand to work for you takes a little practice. There are also some technical issues you have to make sure you have covered. First, you make sure the TimeWand is fully charged. You can do this by leaving it in the charger overnight. If you are having trouble charging the wand, make sure you do a triple beep reset by inserting a paperclip into the reset hole and holding the scan button at the same time. Second, make sure you test the TimeWand using the scan card that came with your unit. Some printers do not put enough carbon in their ink for the TimeWand to read bar codes. Using the scan card can help you rule out your printer or the TimeWand. If the scanner will scan the scan card but will not scan your printouts, you may need to try a different printer or ink brand. Please note, the scan card bar codes are small and easier to scan than the longer codes on the rosters and name tags. Technique is important. To properly scan a code, you must start in the white space in front of the bar code and end in the white space after the code. You need to hold the scanner like a pencil with the scan button under your thumb and gently run the scan sensor over the bar code just like you were marking the bar code with a high lighter. Move from left to right in a quick stroke. If you go too slowly you will not get a scan. When you get successful scan the red light on the top of the scanner will flash and you will hear an audible beep. Please remember, you must initialize your wand before using it to collect information. The wand will not store scans unless it has been initialized. Before you scan always check to see if the wand is programmed by scanning a bar code from right to left (backwards). If you cannot get a beep scanning backwards you need to reinitialize the wand.
I cannot get my CCD scanner configured.Sometimes getting your TimeWand to work for you takes a little practice. There are also some technical issues you have to make sure you have covered. First, you make sure the TimeWand is fully charged. You can do this by leaving it in the charger overnight. If you are having trouble charging the wand, make sure you do a triple beep reset by inserting a paperclip into the reset hole and holding the scan button at the same time. Second, make sure you test the TimeWand using the scan card that came with your unit. Some printers do not put enough carbon in their ink for the TimeWand to read bar codes. Using the scan card can help you rule out your printer or the TimeWand. If the scanner will scan the scan card but will not scan your printouts, you may need to try a different printer or ink brand. Please note, the scan card bar codes are small and easier to scan than the longer codes on the rosters and name tags. Technique is important. To properly scan a code, you must start in the white space in front of the bar code and end in the white space after the code. You need to hold the scanner like a pencil with the scan button under your thumb and gently run the scan sensor over the bar code just like you were marking the bar code with a high lighter. Move from left to right in a quick stroke. If you go too slowly you will not get a scan. When you get successful scan the red light on the top of the scanner will flash and you will hear an audible beep. Please remember, you must initialize your wand before using it to collect information. The wand will not store scans unless it has been initialized. Before you scan always check to see if the wand is programmed by scanning a bar code from right to left (backwards). If you cannot get a beep scanning backwards you need to reinitialize the wand.
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NOTE: This answer applies to the beige (or tan) scanner only. When you received your CCD scanner from TCS Software, you should have received an instruction sheet for configuring the scanner. If you did not receive the sheet you can download the sheet here. TO initialize the CCD scanner, you must scan each of the initialization bar codes on the instruction sheet that came with your scanner. Make sure you have the scanner connected into a keyboard port on your computer or laptop (sometimes a laptop may have a PS2 port but it is a mouse only port). Or if you have purchased a USB cable, make sure that the scanner is plugged into a USB port. Place the scanner over the bar code and then press the scan button. When you hold the scan button the scanner will emit a red light. You may need to slightly readjust the scanner to get it to read the bar code. Each scan will produce audible beeps when you successfully scan the code. Scan each code in succession. If you get out of order, scan the last bar code to save the changes and then start over with the first bar code. You must scan the codes in the order they are printed on the initialization sheet. When you have completed the sequence try scanning the last code while you have Notepad open. You should get $G. If not, try repeating the initialization sequence.
Can I use bar codes not created with Nspire for automating my attendance?NOTE: This answer applies to the beige (or tan) scanner only. When you received your CCD scanner from TCS Software, you should have received an instruction sheet for configuring the scanner. If you did not receive the sheet you can download the sheet here. TO initialize the CCD scanner, you must scan each of the initialization bar codes on the instruction sheet that came with your scanner. Make sure you have the scanner connected into a keyboard port on your computer or laptop (sometimes a laptop may have a PS2 port but it is a mouse only port). Or if you have purchased a USB cable, make sure that the scanner is plugged into a USB port. Place the scanner over the bar code and then press the scan button. When you hold the scan button the scanner will emit a red light. You may need to slightly readjust the scanner to get it to read the bar code. Each scan will produce audible beeps when you successfully scan the code. Scan each code in succession. If you get out of order, scan the last bar code to save the changes and then start over with the first bar code. You must scan the codes in the order they are printed on the initialization sheet. When you have completed the sequence try scanning the last code while you have Notepad open. You should get $G. If not, try repeating the initialization sequence.
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No. Nspire automatically creates the bar codes for you so you don't have to worry about the technical details of bar coding. The bar codes must contain several pieces of information unique to Nspire such as Name, Attendance event, date, etc. Bar codes created by other software will not have this information encoded in them, and will not work correctly with Nspire
Why does my N-Touch scanner only download 15 out of 75 names into the Nspire program?
No. Nspire automatically creates the bar codes for you so you don't have to worry about the technical details of bar coding. The bar codes must contain several pieces of information unique to Nspire such as Name, Attendance event, date, etc. Bar codes created by other software will not have this information encoded in them, and will not work correctly with Nspire
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Applicable to older versions of the software and scanner only. This is a problem that has come up with the driver software from the barcode manufacturer. We, here at Nspire, are currently attempting to get the problem taken care of. Until then, there is a work around that has proven to be successful in getting the names downloaded from the scanner. 1. Make sure that you have the cord for the scanner connected to the computer. 2. Open the scan console window. 3. Once it appears that the program has detected the scanner, connect the scanner to the cord. 4. Wait for a couple of seconds and your scans should automatically download. * Another option that you can use is to take the pamphlet that came folded with the scanner and scan the Reset Defaults Barcode. This should work as well.
My Time Wand scanner will not scan our barcodes. It will not even scan the scan card that was provided in the scanner pouch. What is the problem?
Applicable to older versions of the software and scanner only. This is a problem that has come up with the driver software from the barcode manufacturer. We, here at Nspire, are currently attempting to get the problem taken care of. Until then, there is a work around that has proven to be successful in getting the names downloaded from the scanner. 1. Make sure that you have the cord for the scanner connected to the computer. 2. Open the scan console window. 3. Once it appears that the program has detected the scanner, connect the scanner to the cord. 4. Wait for a couple of seconds and your scans should automatically download. * Another option that you can use is to take the pamphlet that came folded with the scanner and scan the Reset Defaults Barcode. This should work as well.
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If the Time Wand has been properly initialized and charged, then the problem could very well be the battery. If this is the case you will need to have the battery replaced in order to get things up and working again. You will need to contact the Videx sales and support team to take care of this issue.
How do I configure my CCD scanner to work with Nspire?If the Time Wand has been properly initialized and charged, then the problem could very well be the battery. If this is the case you will need to have the battery replaced in order to get things up and working again. You will need to contact the Videx sales and support team to take care of this issue.
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The “new” black CCD scanner requires no configuration for normal use. It is ready to use right out of the box. However, should you want the scanner to remain on then you would need to program the scanner. Programming the scanner can be done with the use of the Barcode Scanner Operations Manual that is packaged in the box with your scanner. Note: To configure the scanner to remain on scan the following barcodes. Step 1: Under the Setup Commands, scan the Start Configuration barcode. (This can be found on page 9, the 4th barcode down on the list.) Step 2: Under the Reading Mode, on page 11, scan the Continuous/Auto Power ON barcode, which will be the 4th barcode down on the list. Step 3: The final step would be to scan the End Configuration barcode. (This can be found on page 9, and will be the 5th barcode down on the list.)
I have just updated to the latest version of Nspire Plus. Do I need to uninstall the scanner software?The “new” black CCD scanner requires no configuration for normal use. It is ready to use right out of the box. However, should you want the scanner to remain on then you would need to program the scanner. Programming the scanner can be done with the use of the Barcode Scanner Operations Manual that is packaged in the box with your scanner. Note: To configure the scanner to remain on scan the following barcodes. Step 1: Under the Setup Commands, scan the Start Configuration barcode. (This can be found on page 9, the 4th barcode down on the list.) Step 2: Under the Reading Mode, on page 11, scan the Continuous/Auto Power ON barcode, which will be the 4th barcode down on the list. Step 3: The final step would be to scan the End Configuration barcode. (This can be found on page 9, and will be the 5th barcode down on the list.)
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Yes. With the latest version of the software, you will be prompted to uninstall the scanner software that you installed with an earlier version of Nspire. The program will work the same way as you will still be able to scan the rosters and barcodes etc. when trackintg attendance.
The "laser light" in my N-Touch scanner does not come on when I try to scan barcodes. What do I do?
Yes. With the latest version of the software, you will be prompted to uninstall the scanner software that you installed with an earlier version of Nspire. The program will work the same way as you will still be able to scan the rosters and barcodes etc. when trackintg attendance.
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We can replace the scanner for you if you are still within 6 months of the purchased date. However, you will need to make sure that we know that you are sending the scanner back so that we can make a note of it. Before you return the scanner, please call us @888-297-6495 to request an RMA #. The shipment will be tested behind shipments properly labeled with a RMA#. When we receive the scanner in-house, we will test it and make sure that it needs to be replaced. If it does we will send you a replacement scanner otherwise we will return your scanner to you with an explanation of our actions.
With my N-Touch scanner, sometimes I get a successful scan and sometimes not. Do you have any tips for using the N-Touch scanner?We can replace the scanner for you if you are still within 6 months of the purchased date. However, you will need to make sure that we know that you are sending the scanner back so that we can make a note of it. Before you return the scanner, please call us @888-297-6495 to request an RMA #. The shipment will be tested behind shipments properly labeled with a RMA#. When we receive the scanner in-house, we will test it and make sure that it needs to be replaced. If it does we will send you a replacement scanner otherwise we will return your scanner to you with an explanation of our actions.
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Here are a few useful tips for usage of the N-Touch scanner. 1) Hold the scanner slightly above or below the bar code and point it at an angle. 2) Make sure the scan line is fully crossing the bar code with ¼ to ½ an inch of light off both ends of the code. 3) It can help to sweep the scan line from the top of the bar code to the bottom. 4) Scanner works best when 3-5 inches from bar code, assuming it is covering the code.
When I click on the Scan Console button, there is a message that says N-Touch scanner not detected. Try Again, Yes or No? Here are a few useful tips for usage of the N-Touch scanner. 1) Hold the scanner slightly above or below the bar code and point it at an angle. 2) Make sure the scan line is fully crossing the bar code with ¼ to ½ an inch of light off both ends of the code. 3) It can help to sweep the scan line from the top of the bar code to the bottom. 4) Scanner works best when 3-5 inches from bar code, assuming it is covering the code.
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If you are using a CCD Scanner, one that has to be connected to the computer all the time to work, you should click No when asked if you want to search for the N-Touch scanner again. The black CCD scanner is the type of scanner that you might see at Wal-Mart and has a six inch cord; This is not a portable scanner. If you have the portable handheld scanner and it was purchased from Nspire there are a couple of things that you can try before you call for support. 1. Make sure that you have the most current software that your membership will allow. 2. Make sure that you have installed the driver on the computer that you are using. 3. If you have previously install the driver and used the scanner, make sure that the scanner is connected to the same USB drive that you used before. 4. If you have tried everything listed here, call support for further assistance. 5. Make sure that you know the version of your software and that you have the scanner driver cd.
If you are using a CCD Scanner, one that has to be connected to the computer all the time to work, you should click No when asked if you want to search for the N-Touch scanner again. The black CCD scanner is the type of scanner that you might see at Wal-Mart and has a six inch cord; This is not a portable scanner. If you have the portable handheld scanner and it was purchased from Nspire there are a couple of things that you can try before you call for support. 1. Make sure that you have the most current software that your membership will allow. 2. Make sure that you have installed the driver on the computer that you are using. 3. If you have previously install the driver and used the scanner, make sure that the scanner is connected to the same USB drive that you used before. 4. If you have tried everything listed here, call support for further assistance. 5. Make sure that you know the version of your software and that you have the scanner driver cd.
common errors
I am getting a duplicate key error when trying to add a record. (Error 40)hide answer
This error might be caused by having a blank record or by trying to enter a duplicate name in the database. If you get the error message as soon as you click on the insert button when inserting individual records or other data, then the problem is that you have a blank record in the database. This record will show up as a blank, line at the very top of your list. For example, if you are inserting individuals, check the top individual’s list for a blank record. For Households, check the top of the household list etc. When you find the blank line, all that you need to do is to highlight and delete that line and then you should be able to insert information. This error will also be received if you have a duplicate name in the database. If you have entered a name into the database and then try to hit finish to save the changes or additions to the program, and the error message comes up - this usually means that the name that you are trying to enter into the program is already in the database. You can check for a particular individual by using the individual locator, Utilities|Individual Locator (this feature will also let you know which ministry that the name is listed under.) There may be times when you receive this message when you will need to send a copy of the data file in to the support staff. Technical support would then examine the data, run diagnostics on it and return the corrected data file to you. There is no guarantee that support will be able to recover the data in the file when there are errors or corruption.
When I open the program I am getting an Error 47, invalid record error.This error might be caused by having a blank record or by trying to enter a duplicate name in the database. If you get the error message as soon as you click on the insert button when inserting individual records or other data, then the problem is that you have a blank record in the database. This record will show up as a blank, line at the very top of your list. For example, if you are inserting individuals, check the top individual’s list for a blank record. For Households, check the top of the household list etc. When you find the blank line, all that you need to do is to highlight and delete that line and then you should be able to insert information. This error will also be received if you have a duplicate name in the database. If you have entered a name into the database and then try to hit finish to save the changes or additions to the program, and the error message comes up - this usually means that the name that you are trying to enter into the program is already in the database. You can check for a particular individual by using the individual locator, Utilities|Individual Locator (this feature will also let you know which ministry that the name is listed under.) There may be times when you receive this message when you will need to send a copy of the data file in to the support staff. Technical support would then examine the data, run diagnostics on it and return the corrected data file to you. There is no guarantee that support will be able to recover the data in the file when there are errors or corruption.
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This message is common when you have an older version and the software running and have tried to restore a backup that was made from a newer version of the software. In order to correct the problem you need to first know what version of the software the backup was made in. If you do not know, you will need to send a copy of the file via email to support for verification. Make sure that any pertinent information is noted in the email. If you know what version the backup is in, reinstall that version of the program on the computer and then restore the data.
When I open the program I get an error message telling me that I have an invalid data file.This message is common when you have an older version and the software running and have tried to restore a backup that was made from a newer version of the software. In order to correct the problem you need to first know what version of the software the backup was made in. If you do not know, you will need to send a copy of the file via email to support for verification. Make sure that any pertinent information is noted in the email. If you know what version the backup is in, reinstall that version of the program on the computer and then restore the data.
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An invalid data file error can be caused by either a mismatched or a corrupt data file. Mismatched Data File: If you get this error and you have just restored from a backup file, it is likely the data version is newer than the program version. N·Spire will normally convert older data files automatically, but if you restore a more recent version of the data file into an older version of N·Spire, this is not possible. You will need to install the appropriate updates before trying to use the data file. Basically, you need to get the two versions to match. Corrupt Data File: The other possible cause is a corrupt data file. Corruption can be caused by many factors including bad network cards, faulty network wiring, bad sectors on your hard drive, viruses, power outages/interruptions while data is being written to disk, shutting down a server when there are users accessing files, etc. Fortunately, corruption is exceptionally rare on reliable networks. When a file is corrupted, sometimes we can repair the file, but this is risky since data can be lost in the repair process. The best remedy in this situation is to restore your data from a previous backup. You can quickly and easily restore a backup made from N·Spire. If you have not performed a backup recently, your network administrator may be able to restore your data file from a system backup if they provice that service for you. Unfortunately, if you do not have a recent backup, you may have no option but to reinstall N·Spire. You may also get the error message if you are on a pc that is a client. Make sure that you have a mapped drive from the workstation back to the data folder on the server and that the client has been ran on the workstation.
I am getting a TPSBC line error when I run my software.An invalid data file error can be caused by either a mismatched or a corrupt data file. Mismatched Data File: If you get this error and you have just restored from a backup file, it is likely the data version is newer than the program version. N·Spire will normally convert older data files automatically, but if you restore a more recent version of the data file into an older version of N·Spire, this is not possible. You will need to install the appropriate updates before trying to use the data file. Basically, you need to get the two versions to match. Corrupt Data File: The other possible cause is a corrupt data file. Corruption can be caused by many factors including bad network cards, faulty network wiring, bad sectors on your hard drive, viruses, power outages/interruptions while data is being written to disk, shutting down a server when there are users accessing files, etc. Fortunately, corruption is exceptionally rare on reliable networks. When a file is corrupted, sometimes we can repair the file, but this is risky since data can be lost in the repair process. The best remedy in this situation is to restore your data from a previous backup. You can quickly and easily restore a backup made from N·Spire. If you have not performed a backup recently, your network administrator may be able to restore your data file from a system backup if they provice that service for you. Unfortunately, if you do not have a recent backup, you may have no option but to reinstall N·Spire. You may also get the error message if you are on a pc that is a client. Make sure that you have a mapped drive from the workstation back to the data folder on the server and that the client has been ran on the workstation.
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This is an internal error that indicates that your data file is corrupt. Data may become corrupt in a number of ways. Corruption might be caused by many factors including bad network cards, faulty network wiring, bad sectors on your hard drive, viruses, power outages, shutting down the computer without closing the data base or shutting down a server when there are users accessing the database files. The most important thing to have if you do have corrupt data is a backup file that was made before the data files became corrupted. Using this you will be able to restore the Nspire data back to an earlier date, hopefully before the data became corrupt. If you do not have a valid data file or your restore file is also corrupted you can contact TCS Software technical support for help trying to repair your data. However, there are no guarantees that the data can be repaired or that you may not be missing information after the data is repaired.
I am not able to enter a new household into the program.
I am getting an error message saying that I have an Auto Incrememt Error.
How can I fix this?
This is an internal error that indicates that your data file is corrupt. Data may become corrupt in a number of ways. Corruption might be caused by many factors including bad network cards, faulty network wiring, bad sectors on your hard drive, viruses, power outages, shutting down the computer without closing the data base or shutting down a server when there are users accessing the database files. The most important thing to have if you do have corrupt data is a backup file that was made before the data files became corrupted. Using this you will be able to restore the Nspire data back to an earlier date, hopefully before the data became corrupt. If you do not have a valid data file or your restore file is also corrupted you can contact TCS Software technical support for help trying to repair your data. However, there are no guarantees that the data can be repaired or that you may not be missing information after the data is repaired.
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If you go into the household section of the progam, you will see a blank record at the top of the household list. If you will highlight that record and delete it, then you will be able to insert households into the program. *Note: This error message is listed in the Nspire's User's Guide under the Miscellaneous section and the topic of Errors.
Is there a way for me to know if the error messages that I am getting is part of the Nspire program?If you go into the household section of the progam, you will see a blank record at the top of the household list. If you will highlight that record and delete it, then you will be able to insert households into the program. *Note: This error message is listed in the Nspire's User's Guide under the Miscellaneous section and the topic of Errors.
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Sure. In the Nspire Users guide there is a section for common error messages that pertain to the Nspire program. However, this does not mean that you will not get other error that are caused by the or come from the Nspire program. Make sure that when you get an error, that you write down the entire error message and its text. That way, when you call support you will be able to give them the entire error message. Also, it will help if you can tell the support representatives exactly what you were doing when you received the error message.
I just received a link from technical support to install the latest version of the program. However, when I click on the link, I get an error message saying that the link is invalid.
What next?Sure. In the Nspire Users guide there is a section for common error messages that pertain to the Nspire program. However, this does not mean that you will not get other error that are caused by the or come from the Nspire program. Make sure that when you get an error, that you write down the entire error message and its text. That way, when you call support you will be able to give them the entire error message. Also, it will help if you can tell the support representatives exactly what you were doing when you received the error message.
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If you are copying the text of the link out of the mail that was sent to you, make sure that you are getting the full content of the link . If you miss one letter, the link is invalid. So make sure that you have the complete link. Make sure that you copy the entire link into the browser. This should make the link work for you.
If you are copying the text of the link out of the mail that was sent to you, make sure that you are getting the full content of the link . If you miss one letter, the link is invalid. So make sure that you have the complete link. Make sure that you copy the entire link into the browser. This should make the link work for you.
restoring, backing up, importing and exporting
I need to move my data onto my home computer.hide answer
The Nspire license agreement states that you can install the software on one computer or one network. We generally do not have a problem with a pastor installing a copy on a home PC for use looking up records and such. However, we do not support it. If you want to do it you will need to make a backup copy of your data at the church. This backup can be made to the location of your choice. You can make the backup onto a zip disk, CD, etc. Then use the restore function to copy the data into the Nspire program that is on the home computer. You must take care to keep your home copy of the program on the same version as the main copy, at the church, so the restored data file will work. We do not recommend restoring the data back to the main copy unless you are the sole user of the program as this could overwrite any changes made by others.
I am having trouble restoring a backed up data file.The Nspire license agreement states that you can install the software on one computer or one network. We generally do not have a problem with a pastor installing a copy on a home PC for use looking up records and such. However, we do not support it. If you want to do it you will need to make a backup copy of your data at the church. This backup can be made to the location of your choice. You can make the backup onto a zip disk, CD, etc. Then use the restore function to copy the data into the Nspire program that is on the home computer. You must take care to keep your home copy of the program on the same version as the main copy, at the church, so the restored data file will work. We do not recommend restoring the data back to the main copy unless you are the sole user of the program as this could overwrite any changes made by others.
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Restoring data is usually a very easy process. Open N·Spire , select the ‘File’ menu item and then select ‘Restore’. Click the lookup button to open a file dialog to find your backup file.Once you have located the file, select it and then restore the file. N·Spire will then unzip the archive, validate that the file is a N·Spire data file, validate the data file and then replace the current data file. If you get an error during the decompression stage the file may be locked, in use by another user or corrupt. A locked file is one that is in use. If you are working on a network you need to make sure no one on your network is using the software. You may also need to make sure the Nspire Messenger is not running on your computer or any computer on your network. You can check the task bar in the lower right corner of your computer to see if The Messenger is running. After making sure the Nspire files are not in use, try your restore again. If the file is still locked you can try to make a file copy of the backup file in Windows Explorer. Sometimes a file can be marked as locked when it is no longer being used. Making a copy of the file is one way to make sure that Windows can access the file. After copying the file, try to restore the data file using the copy. If the restore still does not work, contact support.
After I import my data the fields are all mixed up.Restoring data is usually a very easy process. Open N·Spire , select the ‘File’ menu item and then select ‘Restore’. Click the lookup button to open a file dialog to find your backup file.Once you have located the file, select it and then restore the file. N·Spire will then unzip the archive, validate that the file is a N·Spire data file, validate the data file and then replace the current data file. If you get an error during the decompression stage the file may be locked, in use by another user or corrupt. A locked file is one that is in use. If you are working on a network you need to make sure no one on your network is using the software. You may also need to make sure the Nspire Messenger is not running on your computer or any computer on your network. You can check the task bar in the lower right corner of your computer to see if The Messenger is running. After making sure the Nspire files are not in use, try your restore again. If the file is still locked you can try to make a file copy of the backup file in Windows Explorer. Sometimes a file can be marked as locked when it is no longer being used. Making a copy of the file is one way to make sure that Windows can access the file. After copying the file, try to restore the data file using the copy. If the restore still does not work, contact support.
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Tips: Before you import make a backup of your current data. Check the spreadsheet to make sure that you have all of the pertinent fields of information that you need to import. To import a Comma Separated Value (CSV) file into N·Spire, select the menu item ‘File’ and then click ‘Import’. When the file dialogue opens, select your import file. Make sure you check each field that you want to import in the left column. Then move each field so that it is directly opposite its match on the right side. Once you have checked the fields and matched them with data on the right you can scan through the data to make sure it looks correct. Then click the import button. Importing can take some time if you have a large data set. Mismatched fields after importing data are caused by not matching the fields in the import tool. When you import a data file you need to check each data field on the left that you want to import and you must also line the fields up with the corresponding field on the right.
I want to export some information but I am not getting the fields that I want.Tips: Before you import make a backup of your current data. Check the spreadsheet to make sure that you have all of the pertinent fields of information that you need to import. To import a Comma Separated Value (CSV) file into N·Spire, select the menu item ‘File’ and then click ‘Import’. When the file dialogue opens, select your import file. Make sure you check each field that you want to import in the left column. Then move each field so that it is directly opposite its match on the right side. Once you have checked the fields and matched them with data on the right you can scan through the data to make sure it looks correct. Then click the import button. Importing can take some time if you have a large data set. Mismatched fields after importing data are caused by not matching the fields in the import tool. When you import a data file you need to check each data field on the left that you want to import and you must also line the fields up with the corresponding field on the right.
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Nspire includes several export file formats. You can create your own formats that contain custom data you want in an external file. To create your own export format follow these steps. Pull up the list of individuals that you need to export data for. Click print at the top right of the page and then click on export at the bottom of the page. Under the Export Template list click the insert button. Insert a name and description for this template and then select the tokens that represent the data you would like to export. For more help, please see the N·Spire help file or user’s guide for more information about tokens and exporting data.
How do I back up the data that is in my Nspire program and restore it onto a new computer?Nspire includes several export file formats. You can create your own formats that contain custom data you want in an external file. To create your own export format follow these steps. Pull up the list of individuals that you need to export data for. Click print at the top right of the page and then click on export at the bottom of the page. Under the Export Template list click the insert button. Insert a name and description for this template and then select the tokens that represent the data you would like to export. For more help, please see the N·Spire help file or user’s guide for more information about tokens and exporting data.
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In Nspire, go to File|Backup. In the Data Backup File field, choose to use the default file or type in the path and file name where you want the backup copy of the data to go. The path can be to a disc or to a location on your hard drive. (You should consider a network location that is backup on a regular basis). To restore the data,make sure that the same version of Nspire that you have on the old computer is installed on the new computer. Go to File|Restore and choose the file that you will be restoring data from (make sure that the path agrees with the location of the backup file) and choose YES, restore. Note: Before you try to back up or restore data, make sure that all portions of the program (including the Messenger) are closed.
I have recently had my computer worked on. When I got it back, it no longer
has the backup prompt when I close down Nspire. How do I get this
set back up?
In Nspire, go to File|Backup. In the Data Backup File field, choose to use the default file or type in the path and file name where you want the backup copy of the data to go. The path can be to a disc or to a location on your hard drive. (You should consider a network location that is backup on a regular basis). To restore the data,make sure that the same version of Nspire that you have on the old computer is installed on the new computer. Go to File|Restore and choose the file that you will be restoring data from (make sure that the path agrees with the location of the backup file) and choose YES, restore. Note: Before you try to back up or restore data, make sure that all portions of the program (including the Messenger) are closed.
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On the backup screen there is a check box in the bottom left hand corner that says :Remind to backup on exit: Check this box for a reminder to make a backup each time you exit Nspire.
I made a backup on the church computer and tried to restore the data file into the Nspire program at home. However, I have restored the data and there are no pictures for my individuals.On the backup screen there is a check box in the bottom left hand corner that says :Remind to backup on exit: Check this box for a reminder to make a backup each time you exit Nspire.
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The issue here is that when you make a backup from the Nspire program that it does not make a backup of the picture folder. If you want the pictures on the home computer as well, you will need to copy the individuals folder separately from the backup.
When I try to back-up the program it will only allow me to save the file to the "A" drive. Can I change this? The issue here is that when you make a backup from the Nspire program that it does not make a backup of the picture folder. If you want the pictures on the home computer as well, you will need to copy the individuals folder separately from the backup.
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Sure. All that you need to do is to go to the backup page and change the letter that the (back-up file) is looking for. Only send this back-up to the A: drive if that is an accessible drive and one that you have a disk inserted into.
Every time that I try to backup the Nspire program I am getting an error message that says there is a create file error -169.
Can I backup to a CD-Rom?Sure. All that you need to do is to go to the backup page and change the letter that the (back-up file) is looking for. Only send this back-up to the A: drive if that is an accessible drive and one that you have a disk inserted into.
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The problem that we have found is that some CD-Rom drives will not let you backup directly to it from Nspire. What you can do is to first save the backup to the desktop and then burn that to the cd. I know that it seems like more work or extra steps, but it will be worth it to save you from having to re-enter all of your data manually. Also, you want to make sure that the backup field is not pointing to the A: drive. Of course if this is the case, you will need a diskette in order to make the backup.
The problem that we have found is that some CD-Rom drives will not let you backup directly to it from Nspire. What you can do is to first save the backup to the desktop and then burn that to the cd. I know that it seems like more work or extra steps, but it will be worth it to save you from having to re-enter all of your data manually. Also, you want to make sure that the backup field is not pointing to the A: drive. Of course if this is the case, you will need a diskette in order to make the backup.
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I do not have a link for the update to Nspire. Where do I find a link to the newest version of the software?hide answer
All software updates after version 2.10 are accessed directly from within Nspire and are FREE to SuperMinistry members! Follow the link on your welcome screen that appears when you run Nspire. If you are using an older version you will need to upgrade to version 2.10 in order to use this feature. Version 2.10 is also FREE to SuperMinistry members! for download here! Thanks for supporting our ministry with your membership! ***Make sure that you have a current membership before installing the updates otherwise you may not be able to access the data that you are currently running..
How do I set my display to 1024x768? All software updates after version 2.10 are accessed directly from within Nspire and are FREE to SuperMinistry members! Follow the link on your welcome screen that appears when you run Nspire. If you are using an older version you will need to upgrade to version 2.10 in order to use this feature. Version 2.10 is also FREE to SuperMinistry members! for download here! Thanks for supporting our ministry with your membership! ***Make sure that you have a current membership before installing the updates otherwise you may not be able to access the data that you are currently running..
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From your desktop, right click the desktop and select ‘Properties’. Select the settings tab. In the lower right of the tab is the Screen Area setting. To change the display area slide the arrow right until you get to 1024x768. Click the OK button and follow the on-screen instructions. If you have Vista, you will: 1. Right click on the desktop 2. Go to Personalize 3. Under Personalize appearance and sounds, click on Display Settings. 4. Set the resolution (bottom left of the screen) to be at least 1027x768. 5. Apply the changes. If you will follow these steps, you should be able to successfully change your display settings.
What are Unassigned, Pending and All Ministries?From your desktop, right click the desktop and select ‘Properties’. Select the settings tab. In the lower right of the tab is the Screen Area setting. To change the display area slide the arrow right until you get to 1024x768. Click the OK button and follow the on-screen instructions. If you have Vista, you will: 1. Right click on the desktop 2. Go to Personalize 3. Under Personalize appearance and sounds, click on Display Settings. 4. Set the resolution (bottom left of the screen) to be at least 1027x768. 5. Apply the changes. If you will follow these steps, you should be able to successfully change your display settings.
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Nspire is made up of four main ministry areas, children, youth, college, and adult. Each ministry contains individuals and information for that ministry area. There are 2 additional areas where individuals are grouped, Unassigned and Pending. The unassigned area contains all of your individuals who have not been assigned to a ministry. This may include spouses who do not attend your church, parents of children (unless you are using the Adult ministry), and volunteers who are not in a ministry. If you cannot find an individual in a ministry, look in the unassigned area. Another area is pending. The pending area is a holding spot for individuals who are being promoted or moved to a different ministry. For example a children’s minister could promote a group of students into the youth ministry pending list. When the youth minister is ready, they can then move the group into the main group of youth by transferring them into youth ministry zone. Finally, there is the All Ministries view. The All Ministries category is where you view, enter and edit the records for any individual in the Nspire system, regardless of what ministry they may belong to. This includes the four basic ministries, the pending zones and unassigned. You can reach this category by clicking on the current ministry displayed in the upper left-hand corner of the View Individuals screen, and then choosing Unassigned from the drop list.
Does Nspire run on Windows XP?Nspire is made up of four main ministry areas, children, youth, college, and adult. Each ministry contains individuals and information for that ministry area. There are 2 additional areas where individuals are grouped, Unassigned and Pending. The unassigned area contains all of your individuals who have not been assigned to a ministry. This may include spouses who do not attend your church, parents of children (unless you are using the Adult ministry), and volunteers who are not in a ministry. If you cannot find an individual in a ministry, look in the unassigned area. Another area is pending. The pending area is a holding spot for individuals who are being promoted or moved to a different ministry. For example a children’s minister could promote a group of students into the youth ministry pending list. When the youth minister is ready, they can then move the group into the main group of youth by transferring them into youth ministry zone. Finally, there is the All Ministries view. The All Ministries category is where you view, enter and edit the records for any individual in the Nspire system, regardless of what ministry they may belong to. This includes the four basic ministries, the pending zones and unassigned. You can reach this category by clicking on the current ministry displayed in the upper left-hand corner of the View Individuals screen, and then choosing Unassigned from the drop list.
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Yes, Nspire will work fine on Windows XP. However, if you are using XP in a Multi-user setting there are some requirements you need before installing Nspire. You must log in as the administrator, and you will need to create shortcuts for each of your users. Running Nspire on a multi-user computer is like running Nspire on a network. If a user logs in and runs Nspire and later another user logs in and runs Nspire, the first instance is still running unless you close Nspire before switching users. So if you get an error message saying that the file is locked or in use by another user, make sure that no one else is logged in with Nspire running.
How do I add schools into the Nspire program? Yes, Nspire will work fine on Windows XP. However, if you are using XP in a Multi-user setting there are some requirements you need before installing Nspire. You must log in as the administrator, and you will need to create shortcuts for each of your users. Running Nspire on a multi-user computer is like running Nspire on a network. If a user logs in and runs Nspire and later another user logs in and runs Nspire, the first instance is still running unless you close Nspire before switching users. So if you get an error message saying that the file is locked or in use by another user, make sure that no one else is logged in with Nspire running.
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Go to Utilities | Setup | System Administration | Schools. You do need to setup your schools before you get too far into Nspire. You no longer need to setup your schools before you begin importing text data into Nspire from other data bases. Schools are based on the grades associated with your particular ministry. (Example: If you have senior high students you can enter the names of high schools in this area and also enter the grades that are associated with that particular school.)
How do I add small groups and events into the program for my students?Go to Utilities | Setup | System Administration | Schools. You do need to setup your schools before you get too far into Nspire. You no longer need to setup your schools before you begin importing text data into Nspire from other data bases. Schools are based on the grades associated with your particular ministry. (Example: If you have senior high students you can enter the names of high schools in this area and also enter the grades that are associated with that particular school.)
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Under VIEW there is an option for both small group and events. Choose the option that you are entering data for. There will be an insert button on that screen so that you can enter any small groups that you need or events that you might have.
What is the Youth Ministry Pending section used for?Under VIEW there is an option for both small group and events. Choose the option that you are entering data for. There will be an insert button on that screen so that you can enter any small groups that you need or events that you might have.
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Consider the Youth Ministry Pending a temporary area for individuals who are "in between ministries". Normally, you would use the corresponding pending ministry to hold individuals transferred to your ministry. For example, if you were transferring individuals from the Children's Ministry to the Youth Ministry, you would transfer them to Youth Pending first.
How do I get forms for the Nspire program?Consider the Youth Ministry Pending a temporary area for individuals who are "in between ministries". Normally, you would use the corresponding pending ministry to hold individuals transferred to your ministry. For example, if you were transferring individuals from the Children's Ministry to the Youth Ministry, you would transfer them to Youth Pending first.
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Nspire does not ship with any pre-defined forms. You may, however, add your own forms to the program.
What is the Ad Hoc Query option used for?Nspire does not ship with any pre-defined forms. You may, however, add your own forms to the program.
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Select this query option to create a quick query. If there is a query you find you use often, you can define the query and save it to your query list.
I want to make a pictorial directory. How do I enter pictures into the program?Select this query option to create a quick query. If there is a query you find you use often, you can define the query and save it to your query list.
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Nspire will support several graphical file formats, such as: bmp, gif, jpg, and wmf. You can use picture files from a Photo CD, digital camera, or a scanner saved in any of these four file formats. After you have your images, you need to associate each image with an individual. You can associate pictures with an individual by selecting the file from the lookup button in the individual update form. All images are saved in the individual, household, and event folders in your N·Spire directory on your computer's hard drive.
How do I add a demographic or new field to Nspire?Nspire will support several graphical file formats, such as: bmp, gif, jpg, and wmf. You can use picture files from a Photo CD, digital camera, or a scanner saved in any of these four file formats. After you have your images, you need to associate each image with an individual. You can associate pictures with an individual by selecting the file from the lookup button in the individual update form. All images are saved in the individual, household, and event folders in your N·Spire directory on your computer's hard drive.
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You can add new prompts to any of the tabs located in the upper right corner of the screens in the View menu. To add a new demographic prompt, go to Utilities | Setup | Ministry Customization | Prompts. Select the area you wish to put the demographic in (like Individuals) and select the demographics tab. You can then insert the information that you want to add.
Why is it that when I insert a new page (tab) into the program it is only accessible from one of my ministry zones?You can add new prompts to any of the tabs located in the upper right corner of the screens in the View menu. To add a new demographic prompt, go to Utilities | Setup | Ministry Customization | Prompts. Select the area you wish to put the demographic in (like Individuals) and select the demographics tab. You can then insert the information that you want to add.
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When you walk through the wizard for entering new pages into the program, you will come to a screen where you will be asked to choose the ministry zones that you want a particular page to be available in. If you have Total Church for instance, but you only set a certain page to be available in the Children's ministry zone then you will only see that page in the Children's ministry zone.(It will not automatically show up in different ministries zones for you.)
How do I create a new customized page?When you walk through the wizard for entering new pages into the program, you will come to a screen where you will be asked to choose the ministry zones that you want a particular page to be available in. If you have Total Church for instance, but you only set a certain page to be available in the Children's ministry zone then you will only see that page in the Children's ministry zone.(It will not automatically show up in different ministries zones for you.)
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1) Utilities > Customize Pages 2) Click 'Insert Page' 3) This will open a wizard that will help you create a new customized page 3a) Start - Enter in your custom field name and click next 3b) Make Token - Nspire will put a default Token name in for you, if you want to change it, you can do so. When you print reports, that will help you fine the token for the information you entered in that new custom field. 3c) Select Type - Here is where you will select your field type. Look at the descriptions below to determine which one you want. The descriptions are also in the software on this page of the wizard. 3d) Ministry - Here you can select which ministry zones this custom field appears, if you want it all zones or just one. 3e) Password - You can add an extra measure of security by checking the box next to: Password protect this page/ Limit User access. 3f) Finish - You made it, click 'Finish' 4) You will now see your new custom field in the in the list on the left hand side. If you created a field that wasn't a note field you can continue adding content to that field by using the 'Insert', 'Change', and 'Delete' buttons to the right. 5) When completely finished, you can click 'Close' LIST: This page contains a list of items that have been selected form a master list. This is the only type that allows multi-selection of items. NOTE: Note pages provide a page with a single place to enter free-style text. These pages provide a simple way to record unformatted information. LIST-NOTE: List-Note pages are like list pages, but with the added capability to attach a free style text note to each entry. DATE-NOTE: Date-note pages are simply a list of dates with a note attached to each date. This allows multiple, dated, freestyle text notes on each page. DATE-LIST-NOTE: Date-list-note pages combines the features of the Date-note and List Pages. These allow you to select items form a master list along with a date and free style text note.
Where do I enter the information for my parents and guardians?1) Utilities > Customize Pages 2) Click 'Insert Page' 3) This will open a wizard that will help you create a new customized page 3a) Start - Enter in your custom field name and click next 3b) Make Token - Nspire will put a default Token name in for you, if you want to change it, you can do so. When you print reports, that will help you fine the token for the information you entered in that new custom field. 3c) Select Type - Here is where you will select your field type. Look at the descriptions below to determine which one you want. The descriptions are also in the software on this page of the wizard. 3d) Ministry - Here you can select which ministry zones this custom field appears, if you want it all zones or just one. 3e) Password - You can add an extra measure of security by checking the box next to: Password protect this page/ Limit User access. 3f) Finish - You made it, click 'Finish' 4) You will now see your new custom field in the in the list on the left hand side. If you created a field that wasn't a note field you can continue adding content to that field by using the 'Insert', 'Change', and 'Delete' buttons to the right. 5) When completely finished, you can click 'Close' LIST: This page contains a list of items that have been selected form a master list. This is the only type that allows multi-selection of items. NOTE: Note pages provide a page with a single place to enter free-style text. These pages provide a simple way to record unformatted information. LIST-NOTE: List-Note pages are like list pages, but with the added capability to attach a free style text note to each entry. DATE-NOTE: Date-note pages are simply a list of dates with a note attached to each date. This allows multiple, dated, freestyle text notes on each page. DATE-LIST-NOTE: Date-list-note pages combines the features of the Date-note and List Pages. These allow you to select items form a master list along with a date and free style text note.
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Information for guardians and other individuals who are not part of the individual or volunteer list can be entered in the unassigned section. To view Unassigned, choose Unassigned from the ministry drop box in the top left-hand corner of your View Individuals screen. If you have upgraded from The Youth Assistant, all of your guardian information will automatically be in the unassigned area.
My display is set to 800X600 but I am unable to see the entire Nspire screen on my monitor?Information for guardians and other individuals who are not part of the individual or volunteer list can be entered in the unassigned section. To view Unassigned, choose Unassigned from the ministry drop box in the top left-hand corner of your View Individuals screen. If you have upgraded from The Youth Assistant, all of your guardian information will automatically be in the unassigned area.
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That is because the system requirements for the new version of the software require a screen resolution of at least 1024x768. The 800x600 resolution is no longer a valid resolution for use with NSpire. ** Something else that you may also check: On the 'General' tab, make sure that the field titled 'Font Size:' has the 'Small Fonts' option selected. If not, click on the drop-down menu button to the right of the field and select 'Small Fonts'. Click 'Apply' and then 'Ok' at the bottom of the screen.
Why does my font appear to be different or unreadable?That is because the system requirements for the new version of the software require a screen resolution of at least 1024x768. The 800x600 resolution is no longer a valid resolution for use with NSpire. ** Something else that you may also check: On the 'General' tab, make sure that the field titled 'Font Size:' has the 'Small Fonts' option selected. If not, click on the drop-down menu button to the right of the field and select 'Small Fonts'. Click 'Apply' and then 'Ok' at the bottom of the screen.
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Nspire software is designed to use the Windows default font which is MS Sans Serif. If your font has changed, either the font has been inadvertently deleted or it may have become corrupted. Solution: The easiest solution is to reload the font from your Windows CD. Close any programs running on your computer and place the Windows CD into your CD-Rom drive. Make sure to cancel any auto-start attempt. Click on the 'Start' button on your screen then the 'Programs' button. Go on to 'Accessories' and then click on 'System Tools'. Once there, click on the 'Tools' button at the top and then on 'System File Checker'. Click the second option button that says 'Extract one file from installation disk'. In that box enter the file name for the font (Sserife.fon). Click the 'Start' button and then in the 'Restore From:' field select your cd-rom drive as the source. In the next field called 'Save File In' type in C:WindowsFonts and then hit the 'Ok' button. Follow the on screen directions. This should restore a good copy of the font to your system. Reboot the system and then try the program again.
Why is my barcode token printing out as a number when I am trying to print to Word?Nspire software is designed to use the Windows default font which is MS Sans Serif. If your font has changed, either the font has been inadvertently deleted or it may have become corrupted. Solution: The easiest solution is to reload the font from your Windows CD. Close any programs running on your computer and place the Windows CD into your CD-Rom drive. Make sure to cancel any auto-start attempt. Click on the 'Start' button on your screen then the 'Programs' button. Go on to 'Accessories' and then click on 'System Tools'. Once there, click on the 'Tools' button at the top and then on 'System File Checker'. Click the second option button that says 'Extract one file from installation disk'. In that box enter the file name for the font (Sserife.fon). Click the 'Start' button and then in the 'Restore From:' field select your cd-rom drive as the source. In the next field called 'Save File In' type in C:WindowsFonts and then hit the 'Ok' button. Follow the on screen directions. This should restore a good copy of the font to your system. Reboot the system and then try the program again.
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When you are using the barcode tokens you will need to have a barcode font in your WindowsFonts folder. With this font, Free 3 of 9 font, the result of the barcode token will be an actual barcode and not the number. Make sure that you install one if the Free 3 of 9 font is not located in the WindowsFont folder.
How do I set up the text messaging?When you are using the barcode tokens you will need to have a barcode font in your WindowsFonts folder. With this font, Free 3 of 9 font, the result of the barcode token will be an actual barcode and not the number. Make sure that you install one if the Free 3 of 9 font is not located in the WindowsFont folder.
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1) Gather the Individuals Cell Phone Number, and Cell Carrier (i.e. Verizon, AT&T) 2) Put that information in the individuals profile. If they have a cell carrier that is not listed in our software you can add it by going to: Utilties > System Admin > Cell Carriers. 3) Now you can send an individual text message by selecting the contacts field, and right clicking on the cell phone number and click 'Send Text Message.' 4) Type your message in the box and click the 'Send E-Mail' button. Send a Bulk Text Message 1) Go to the View Individuals Area and click 'print' 2) Select Text Message 3) Click 'Insert' give the text message a description (this description is for your use only) and click 'next.' Type your message and click 'Finish.' 4) Now select that text message you just created from the list and click 'Send' NOTE: Text Messages can only be 160 characters long. That includes letters, numbers and spaces.
Can I add fields to the list of items that Nspire will import?1) Gather the Individuals Cell Phone Number, and Cell Carrier (i.e. Verizon, AT&T) 2) Put that information in the individuals profile. If they have a cell carrier that is not listed in our software you can add it by going to: Utilties > System Admin > Cell Carriers. 3) Now you can send an individual text message by selecting the contacts field, and right clicking on the cell phone number and click 'Send Text Message.' 4) Type your message in the box and click the 'Send E-Mail' button. Send a Bulk Text Message 1) Go to the View Individuals Area and click 'print' 2) Select Text Message 3) Click 'Insert' give the text message a description (this description is for your use only) and click 'next.' Type your message and click 'Finish.' 4) Now select that text message you just created from the list and click 'Send' NOTE: Text Messages can only be 160 characters long. That includes letters, numbers and spaces.
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No. This list of items cannot be added to, however there were a few new import fields added to Nspire in version 3.30. (These fields included work phone and member status).
Is there a way to enter two people with the same address and phone number
into the database without having to type in the address and the phone number twice? For instance husband and wife or brother and sister, etc.No. This list of items cannot be added to, however there were a few new import fields added to Nspire in version 3.30. (These fields included work phone and member status).
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Yes. The way to do this would be to make sure that when you add these individuals to the program you mark them as being in a HOUSEHOLD. If the individuals are parents, mark them as an adult. If they are the child(ren) of course, you would mark them as child. Make sure too that you have selected the proper gender so that your records are correct.
When I print the reports and the attendance rosters, the information at the top of the sheet is being cut off. Is there a way to change that?
Yes. The way to do this would be to make sure that when you add these individuals to the program you mark them as being in a HOUSEHOLD. If the individuals are parents, mark them as an adult. If they are the child(ren) of course, you would mark them as child. Make sure too that you have selected the proper gender so that your records are correct.
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Yes. In the Nspire program go to Utilities and System Administration. Next choose Ministry Properties and the ministry zone that you are working in. Click on the change button. Once you click change, you will see the update ministry window. Once that window is fully displayed you will see a font option. Change the font in that window and that should change the font for the file. Adjust the font and then try to print the report again.
We use several different grade "definitions" that Nspire does not list.
Are we able to add additional grades to the grades list in the Nspire program?Yes. In the Nspire program go to Utilities and System Administration. Next choose Ministry Properties and the ministry zone that you are working in. Click on the change button. Once you click change, you will see the update ministry window. Once that window is fully displayed you will see a font option. Change the font in that window and that should change the font for the file. Adjust the font and then try to print the report again.
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You are not able to add grades to this list. The grade list directly affects the programs ability to promote individuals. Once you start adding in grades, there is a greater possibility that your individuals will not be promoted correctly especially if the grades are placed into the program out of order. * Note * You can give the grades that are listed a custom description. If you need to do this for a grade here and a grade there, change them all. Start at the top and go down. That way, the grades will still be in order should you need to promote. Keep in mind that this will be a case by case call. You may not use the Post High School or College Fields, which will give you more possibilities when changing descriptions. On the other hand someone else may not use the Birth to 12 Months grade description and so on.
When setting up reports, do I have to print to the default printer or does the Nspire program give me the ability to change the printer as I go?
You are not able to add grades to this list. The grade list directly affects the programs ability to promote individuals. Once you start adding in grades, there is a greater possibility that your individuals will not be promoted correctly especially if the grades are placed into the program out of order. * Note * You can give the grades that are listed a custom description. If you need to do this for a grade here and a grade there, change them all. Start at the top and go down. That way, the grades will still be in order should you need to promote. Keep in mind that this will be a case by case call. You may not use the Post High School or College Fields, which will give you more possibilities when changing descriptions. On the other hand someone else may not use the Birth to 12 Months grade description and so on.
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If you have a current membership and are on the latest version of the software, which is version 3.30, you have the ability to choose the printer that you want to print to. There is a new print dialog button on the title window on reports.
I need to be able to enter States and/or Province abbreviations with 3 characters. Does Nspire have the ability to do that?If you have a current membership and are on the latest version of the software, which is version 3.30, you have the ability to choose the printer that you want to print to. There is a new print dialog button on the title window on reports.
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Yes. If you are on the latest version of the software which is 3.30, you do now have the capability to add 3 character states to the program.
In the latest version of the software, NSpire 2007, is there a way to turn off the color behind the names in the individuals list?Yes. If you are on the latest version of the software which is 3.30, you do now have the capability to add 3 character states to the program.
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Yes. In Nspire in order to turn off the color, you will click on View | Options |Use Color. If there is a check there, you will have color (likewise, no check no color).
Can I change the ministry colors?Yes. In Nspire in order to turn off the color, you will click on View | Options |Use Color. If there is a check there, you will have color (likewise, no check no color).
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Yes. In Nspire in order to turn change the color of a particular ministry zone, you will click on Utilities | System Administration |Ministry Properties. Choose your ministry then click change |change color. Anytime after that, you can click on default color to revert back to the original color.
We recently renewed our membership and received a new cd. Do we need to reinstall Nspire using that cd?Yes. In Nspire in order to turn change the color of a particular ministry zone, you will click on Utilities | System Administration |Ministry Properties. Choose your ministry then click change |change color. Anytime after that, you can click on default color to revert back to the original color.
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When you renew the membership, you will get a new cd so as to ensure that you have the latest version of the software available. If you have already downloaded the newest version of the software from your SuperMinistry Zone, then no do not install the program again. It is suggested that you mark the version on the new cd and share it with someone (demo)or store it for safe keeping.
I am installing Nspire on a new pc. What are the system requirements?When you renew the membership, you will get a new cd so as to ensure that you have the latest version of the software available. If you have already downloaded the newest version of the software from your SuperMinistry Zone, then no do not install the program again. It is suggested that you mark the version on the new cd and share it with someone (demo)or store it for safe keeping.
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Nspire requires: Windows XP or later 1.0 GHz or better 200MB free hard drive space 1024x768 minimum video resolution E-mail requires access to, and permission to relay over, an SMTP mail server or a MAPI compliant e-mail program like Outlook Express. PhoneTree™: Requires PhoneTree™ Plus, USB, 2100 or better telephone messaging system
How do I promote my individuals to the next grade level?Nspire requires: Windows XP or later 1.0 GHz or better 200MB free hard drive space 1024x768 minimum video resolution E-mail requires access to, and permission to relay over, an SMTP mail server or a MAPI compliant e-mail program like Outlook Express. PhoneTree™: Requires PhoneTree™ Plus, USB, 2100 or better telephone messaging system
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You can automatically promote your students as they move from grade to grade in school. On the occasion that a student or students must be moved back a grade or was promoted in error, Nspire provides the demote option, which works exactly the same way. Follow these steps to promote: Run Nspire Click on UtilitiesPromote On the Right side of the screen, choose the individuals or the grade(s) that you want to promote. Simply select all to blanket promote. You also the option of promoting by grade.(Hint: Start with the highest level to be promoted- especially if you have custom grades). Click the arrow pointing to the left, which will add the chosen individuals or grades to be promoted to the selected list. Click Promote and you are finished.
You can automatically promote your students as they move from grade to grade in school. On the occasion that a student or students must be moved back a grade or was promoted in error, Nspire provides the demote option, which works exactly the same way. Follow these steps to promote: Run Nspire Click on UtilitiesPromote On the Right side of the screen, choose the individuals or the grade(s) that you want to promote. Simply select all to blanket promote. You also the option of promoting by grade.(Hint: Start with the highest level to be promoted- especially if you have custom grades). Click the arrow pointing to the left, which will add the chosen individuals or grades to be promoted to the selected list. Click Promote and you are finished.
installing, re-installing
I have a new computer and need to reinstall the software.hide answer
If you can, first make sure you know which version number your old software is on. To do this select the ‘Help’ menu item in N·Spire and select ‘About’. Second, install your software on the new machine and apply any updates you need to. Make sure the version on the new computer matches the old install. Finally, you want to use your backup file from the old computer to restore your data into N·Spire. You do not need to enter you permanent registration information into your new computer before restoring your data. You can simply register using a temporary number. After you restore your data the old registration information will be back. If you are having trouble restoring your data, please refer to the FAQ section ‘Restoring, Backing up, Exporting, Importing’.
I have reinstalled the software and need registration numbers.If you can, first make sure you know which version number your old software is on. To do this select the ‘Help’ menu item in N·Spire and select ‘About’. Second, install your software on the new machine and apply any updates you need to. Make sure the version on the new computer matches the old install. Finally, you want to use your backup file from the old computer to restore your data into N·Spire. You do not need to enter you permanent registration information into your new computer before restoring your data. You can simply register using a temporary number. After you restore your data the old registration information will be back. If you are having trouble restoring your data, please refer to the FAQ section ‘Restoring, Backing up, Exporting, Importing’.
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If you are reinstalling the software and have a backup to restore from, a temporary registration number will work. On the registration page, click register Nspire and you will have the program temporarily registered. Once you restore the data, the permanent registration information and number will replace the temporary information. Note: Once you register the software, print a copy of the registration page so that you have a copy of the registration information on file.
I have my serial number but the program will not accept it.If you are reinstalling the software and have a backup to restore from, a temporary registration number will work. On the registration page, click register Nspire and you will have the program temporarily registered. Once you restore the data, the permanent registration information and number will replace the temporary information. Note: Once you register the software, print a copy of the registration page so that you have a copy of the registration information on file.
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The N·Spire registration number is a unique number that identifies your church. It requires that you have entered the exact same registration information such as Organization name and phone number as you did when you first registered. If your number will not work you need to make sure that you have the information typed exactly the same. If you do not know what information was used to register your copy of N·Spire you will need to contact TCS Software for that information. However, if you are outside of your 60 days of free phone in support, you may incur a fee. Our temporary numbers are time sensitive. If you are trying to use an old temporary number it may not work because it is out of date. You may call TCS Software technical supports automated attendance to get another temporary number. Please note that only paid users of N·Spire have access to this area.
I cannot get the software to install off the CD.The N·Spire registration number is a unique number that identifies your church. It requires that you have entered the exact same registration information such as Organization name and phone number as you did when you first registered. If your number will not work you need to make sure that you have the information typed exactly the same. If you do not know what information was used to register your copy of N·Spire you will need to contact TCS Software for that information. However, if you are outside of your 60 days of free phone in support, you may incur a fee. Our temporary numbers are time sensitive. If you are trying to use an old temporary number it may not work because it is out of date. You may call TCS Software technical supports automated attendance to get another temporary number. Please note that only paid users of N·Spire have access to this area.
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Occasionally, the auto-run program may have problems detecting your software configuration or may not let you reinstall the software if you already have a copy on your computer. You can always bypass the auto-run program and manually install Nspire. To manually install the program, insert your CD into your CD-ROM drive. Close the auto-run program if it opens. Click the Start button in the lower left corner of your screen. Select Run and then browse to your CD-ROM drive. On the CD, select the Updates folder and double click the file nspire2007install_421.exe. Follow the install instructions to install Nspire.
We have just recently purchased Nspire, but the program keeps asking for a registration number?
Occasionally, the auto-run program may have problems detecting your software configuration or may not let you reinstall the software if you already have a copy on your computer. You can always bypass the auto-run program and manually install Nspire. To manually install the program, insert your CD into your CD-ROM drive. Close the auto-run program if it opens. Click the Start button in the lower left corner of your screen. Select Run and then browse to your CD-ROM drive. On the CD, select the Updates folder and double click the file nspire2007install_421.exe. Follow the install instructions to install Nspire.
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With each new installation, the Nspire program does have a temporary registration number that installs with it. You need to make sure that on the registration screen that you click on the register Nspire to activate the trial period. For the Membership number you may have received a registration certificate with your invoice. Enter that number and click the register Membership button.
With each new installation, the Nspire program does have a temporary registration number that installs with it. You need to make sure that on the registration screen that you click on the register Nspire to activate the trial period. For the Membership number you may have received a registration certificate with your invoice. Enter that number and click the register Membership button.
network questions
I need to install the software on a network. (Instructions for versions prior to 3.00)hide answer
There are several things you need to check before installing the software on your network. First you need to have network rights to create or install the files into a folder on the server. Second, you must have a mapped network drive to the folder on the server where N·Spire has been installed. And last you must run ws_setup.exe(Prior to version 3.10), the workstations setup file located in the N·Spire folder on your server, on each workstation that will have access to N·Spire. You may need to contact your network administrator to make sure you can complete all 3 tasks. After installing, each user must have full network rights to the folder containing the N·Spire files. They must be able to read, write, create, delete, rename, and modify to be able to use the features in N·Spire. Also, please remember, you must run N·Spire across a mapped network drive. If you do not you may corrupt the data file or at the minimum you may have odd behavior and crashes. MAP THOSE DRIVES. There is no need to install N·Spire at the server computer. You can install it at a workstation just as easily. If you do, you do not need to run the ws_setup file at that workstation. We do recommend that you install updates from a workstation. The updates use initialization files that are only on a computer that runs N·Spire to locate the files to update.
How do I "map" a network drive?There are several things you need to check before installing the software on your network. First you need to have network rights to create or install the files into a folder on the server. Second, you must have a mapped network drive to the folder on the server where N·Spire has been installed. And last you must run ws_setup.exe(Prior to version 3.10), the workstations setup file located in the N·Spire folder on your server, on each workstation that will have access to N·Spire. You may need to contact your network administrator to make sure you can complete all 3 tasks. After installing, each user must have full network rights to the folder containing the N·Spire files. They must be able to read, write, create, delete, rename, and modify to be able to use the features in N·Spire. Also, please remember, you must run N·Spire across a mapped network drive. If you do not you may corrupt the data file or at the minimum you may have odd behavior and crashes. MAP THOSE DRIVES. There is no need to install N·Spire at the server computer. You can install it at a workstation just as easily. If you do, you do not need to run the ws_setup file at that workstation. We do recommend that you install updates from a workstation. The updates use initialization files that are only on a computer that runs N·Spire to locate the files to update.
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There are different ways to map a network drive. In any case you must have the network rights to do so. If you cannot get a drive mapped you will need to contact your system administrator to map one for you. In Windows 98, open Windows Explorer. Browse through Network Neighborhood to the folder you wish to map your drive too. Network Neighborhood is located in the browse list on the left in windows explorer near the bottom of the list. You can click on the plus next to Network Neighborhood to open it and navigate on your network. In Windows XP, open Windows Explorer. Browse through Network Places to the folder you wish to map your drive too. Network Places is located in the browse list on the left in windows explorer near the bottom of the list. You can click on the plus next to Network Places to open it and navigate on your network. Locate the server/computer with the N·Spire files and locate the shared folder. Once you have found the folder you want, right click the folder and select Map Network Drive from the popup menu. When the Map Network Drive window opens, select a free drive letter to use (for example, N:) and make sure you check the Reconnect at login check box. Click the Ok or Finish button and you are done. Now you can click on the negative sign next to Network Neighborhood to close it and find the new drive you created. You will find the drive (N:) below your CDrom drive. Double click it and find the ws_setup.exe file. You will need to run the file if you did not install N·Spire at this workstation. Map a Network Drive in Windows Vista 1)Click 'Start' (Windows Logo in bottom left corner) 2) Click 'Computer' 3) Click 'Map Network Drive'(Button located right below the Address and Search bar) 4) Select a Drive letter, and Browse to your Nspire or Youth Assistant shared folder on your network 5) Mark the "Reconnect at Log on" check box. 6) Click 'Finish'
When Installing on the server, do I need to install the program on each of my workstations?There are different ways to map a network drive. In any case you must have the network rights to do so. If you cannot get a drive mapped you will need to contact your system administrator to map one for you. In Windows 98, open Windows Explorer. Browse through Network Neighborhood to the folder you wish to map your drive too. Network Neighborhood is located in the browse list on the left in windows explorer near the bottom of the list. You can click on the plus next to Network Neighborhood to open it and navigate on your network. In Windows XP, open Windows Explorer. Browse through Network Places to the folder you wish to map your drive too. Network Places is located in the browse list on the left in windows explorer near the bottom of the list. You can click on the plus next to Network Places to open it and navigate on your network. Locate the server/computer with the N·Spire files and locate the shared folder. Once you have found the folder you want, right click the folder and select Map Network Drive from the popup menu. When the Map Network Drive window opens, select a free drive letter to use (for example, N:) and make sure you check the Reconnect at login check box. Click the Ok or Finish button and you are done. Now you can click on the negative sign next to Network Neighborhood to close it and find the new drive you created. You will find the drive (N:) below your CDrom drive. Double click it and find the ws_setup.exe file. You will need to run the file if you did not install N·Spire at this workstation. Map a Network Drive in Windows Vista 1)Click 'Start' (Windows Logo in bottom left corner) 2) Click 'Computer' 3) Click 'Map Network Drive'(Button located right below the Address and Search bar) 4) Select a Drive letter, and Browse to your Nspire or Youth Assistant shared folder on your network 5) Mark the "Reconnect at Log on" check box. 6) Click 'Finish'
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When you are installing the program on a server (network), you do not want or need to install the program on each of the workstations. You only need the full program installed on the server or host computer. At the workstations, you need to map a drive back to the Nspire data folder on the server. From the mapped folder, double click on the client install for 4.21 to set up the workstation client files. (This will need to be done on each workstation.)
When you are installing the program on a server (network), you do not want or need to install the program on each of the workstations. You only need the full program installed on the server or host computer. At the workstations, you need to map a drive back to the Nspire data folder on the server. From the mapped folder, double click on the client install for 4.21 to set up the workstation client files. (This will need to be done on each workstation.)
reports and mail merging
How do I print labels for one grade only?hide answer
The trick to printing labels for a particular grade is to first do a query so that the list of individuals you see on screen are all in the same grade. Here are your steps: • Click on the magnifying glass next to all individuals • On the left, click on the plus next to grades to expand the list. • Make sure that only the grade that you want is checked. • At the bottom of the screen, click on Use Profile Without Saving • This will take you back to the individuals list that will have only individuals in the grade that you want. • Click the Print button near the top right of the screen. • Click on the Labels button • Choose the label that you want by highlighting it. • Click Print
Why do I only have five or six mailing label definitions in the Nspire program?The trick to printing labels for a particular grade is to first do a query so that the list of individuals you see on screen are all in the same grade. Here are your steps: • Click on the magnifying glass next to all individuals • On the left, click on the plus next to grades to expand the list. • Make sure that only the grade that you want is checked. • At the bottom of the screen, click on Use Profile Without Saving • This will take you back to the individuals list that will have only individuals in the grade that you want. • Click the Print button near the top right of the screen. • Click on the Labels button • Choose the label that you want by highlighting it. • Click Print
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On the screen that allows you to choose a label, look at the top of the window and make sure that is says Laser Ink Jet in the printer drop box. This will give you more options to choose from including the Avery Label series.
Why are my columns being cut off when I print out a report?On the screen that allows you to choose a label, look at the top of the window and make sure that is says Laser Ink Jet in the printer drop box. This will give you more options to choose from including the Avery Label series.
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If the information that you have in your fields takes up more room than is offered in one line across the page, then your columns will be cut off. If you have lists of things that you have on the report then you need to try using the detail token list to see if that helps give you more room. Save the Header Token space for information such as: Name, Address, Phone, etc. Use the Detail Token space for more detailed and lengthy information. Another way to get extra space is to not include prompts. Many fields like phone number and name are clear that is what they are. Try your report without the prompts turned on and see if that helps. You can also increase the size of a column by not having as many. If you are trying to create a 4 column report and the columns are getting cut off, change the header format to a 3 column report.
What should I do if the first letter of each line of my labels is being cut off?If the information that you have in your fields takes up more room than is offered in one line across the page, then your columns will be cut off. If you have lists of things that you have on the report then you need to try using the detail token list to see if that helps give you more room. Save the Header Token space for information such as: Name, Address, Phone, etc. Use the Detail Token space for more detailed and lengthy information. Another way to get extra space is to not include prompts. Many fields like phone number and name are clear that is what they are. Try your report without the prompts turned on and see if that helps. You can also increase the size of a column by not having as many. If you are trying to create a 4 column report and the columns are getting cut off, change the header format to a 3 column report.
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When you are in the window where you select a mailing label, select the label stock you want and click the change button in the lower right corner of the screen. Click the next button until you get to the window to change the page margins. Make the left margin larger. Then try your labels. If that still does not work, adjust the margins more until you get the output that you want.
In the Youth Assistant I could print a report that included names, addresses, and phone numbers. How do I set up that report in Nspire?When you are in the window where you select a mailing label, select the label stock you want and click the change button in the lower right corner of the screen. Click the next button until you get to the window to change the page margins. Make the left margin larger. Then try your labels. If that still does not work, adjust the margins more until you get the output that you want.
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The report description you are looking for is called Information Report- Name Address Phone. Using this report will give you the same output as the Youth Assistant. If you cannot find the report, make sure you are on the latest version of Nspire. From the individuals page, click Print at the top right of the page, then click on the Report button.
How do I know which token to use on my reports and labels?The report description you are looking for is called Information Report- Name Address Phone. Using this report will give you the same output as the Youth Assistant. If you cannot find the report, make sure you are on the latest version of Nspire. From the individuals page, click Print at the top right of the page, then click on the Report button.
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When you create a report only the tokens that are appropriate are available in the token select screen. The tokens are divided into sections to make it easier to find the token you wish to use. In the token select screen there is a brief description to the right of each token in the "pick list". Use these descriptions as guides to decide which tokens you need to use. You may also want to look in the help file or users guide under the topic "Common Tokens".
The manual mentions a mail merge feature. Where do I find it in Nspire?
When you create a report only the tokens that are appropriate are available in the token select screen. The tokens are divided into sections to make it easier to find the token you wish to use. In the token select screen there is a brief description to the right of each token in the "pick list". Use these descriptions as guides to decide which tokens you need to use. You may also want to look in the help file or users guide under the topic "Common Tokens".
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When you click the "Print" button (printer icon), the print options window will show you the different output types available with the program. They are Reports, Labels, Letters, Postcards, Envelopes, Phone Tree, and E-mail. Labels, Letters, Postcards, Envelopes, and E-mail are all part of the mail merge feature in N·Spire. Use these functions to send personalized letters and notes to individuals.
I am trying to print to Word from my Nspire program, but I keep getting an error message. What do I do now?When you click the "Print" button (printer icon), the print options window will show you the different output types available with the program. They are Reports, Labels, Letters, Postcards, Envelopes, Phone Tree, and E-mail. Labels, Letters, Postcards, Envelopes, and E-mail are all part of the mail merge feature in N·Spire. Use these functions to send personalized letters and notes to individuals.
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These instructions are for previous versions of NSpire. Before you can successfully print to Word from the program, you need to make sure that you have the Word Specifications setup for your current version of Word. In Nspire, go to UTILITIES | Set Up | Microsoft Word Specifications. Make sure that you choose the version of Word that you have, and that the Doc. file format has been selected on the select screen. If you are on a network, you must also have an OCX installed onto each of your workstations to be able to print to Word. This file is installed when you run the ws_setup.exe that is located in the Nspire folder on your network.
How do I choose or change label stock in Nspire?These instructions are for previous versions of NSpire. Before you can successfully print to Word from the program, you need to make sure that you have the Word Specifications setup for your current version of Word. In Nspire, go to UTILITIES | Set Up | Microsoft Word Specifications. Make sure that you choose the version of Word that you have, and that the Doc. file format has been selected on the select screen. If you are on a network, you must also have an OCX installed onto each of your workstations to be able to print to Word. This file is installed when you run the ws_setup.exe that is located in the Nspire folder on your network.
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Once you have chosen the list of individuals that you are wanting to print labels for, click on the printer icon (which will be at the bottom left of the window). Choose the Label radio button, which will open the Label Report Description Window. ** Note: You have two options. You can insert a new label report description - and the label stock button will be on the first page that pops up after you click on insert ( which will say Record Will Be Added). Or you can choose a report description that is already in Nspire - and the label stock button will be on the first page that pops up (It will say, Record Will Be Changed). Look for Default Stock and click on the lookup button.
How do I get rid of the field name that prints on reports?
For example on the report it says Name: @IND:System:FullName@ (or has the individual name filled in. Once you have chosen the list of individuals that you are wanting to print labels for, click on the printer icon (which will be at the bottom left of the window). Choose the Label radio button, which will open the Label Report Description Window. ** Note: You have two options. You can insert a new label report description - and the label stock button will be on the first page that pops up after you click on insert ( which will say Record Will Be Added). Or you can choose a report description that is already in Nspire - and the label stock button will be on the first page that pops up (It will say, Record Will Be Changed). Look for Default Stock and click on the lookup button.
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There is an easy fix for this. If you will go to the report that you are printing to in Nspire, highlight the report and click on change. Go to the screen that says header tokens. Next to the field that has the name token listed - if you will uncheck that box, there will not be a header on the report that prints. Note: Checking the box next to a token does not meant that it will not appear on the report. It only means that the report will have a prompt there before the token.
There is an easy fix for this. If you will go to the report that you are printing to in Nspire, highlight the report and click on change. Go to the screen that says header tokens. Next to the field that has the name token listed - if you will uncheck that box, there will not be a header on the report that prints. Note: Checking the box next to a token does not meant that it will not appear on the report. It only means that the report will have a prompt there before the token.
security and login
I added some new users and now when I log in I cannot access any of the areas in the software.hide answer
So security has got you down and out. Well it is actually really simple. Each user is an individual or group of individuals who have special rights to access N·Spire. Each user is assigned to a security group which controls what areas of N·Spire the user has access to. There are several default security groups that come with N·Spire and you can create your own custom groups as well. When a user logs into Nspire, their security group controls what areas are available to them. The security group settings will also turn off features that they do not have access to. One of the functions of the security group is limiting which ministry areas a user can access. For example if you did not want a children’s pastor to have access to the college ministry you would not assign a security group to that user which turns on the college module. One gotcha is that if you do give a security group access to a ministry you must have that ministry registered. When you cannot access any area, you have logged into Nspire using a security group that does not have access to the current ministry. For example, if you are using only the youth ministry area and you log in with a security group such as ‘Adult minister’ you could not access any ministry except the adult area. So because the adult module is not registered, the program cannot switch ministries to the adult ministry. Essentially blocking the entire program from the user. To fix the problem, you will need to log in as the system administrator or Nspire and edit your users. Make sure you give them each appropriate security groups. If you do not have the adult ministry do not give that security group to anyone.
What is the password for the Nspire program? So security has got you down and out. Well it is actually really simple. Each user is an individual or group of individuals who have special rights to access N·Spire. Each user is assigned to a security group which controls what areas of N·Spire the user has access to. There are several default security groups that come with N·Spire and you can create your own custom groups as well. When a user logs into Nspire, their security group controls what areas are available to them. The security group settings will also turn off features that they do not have access to. One of the functions of the security group is limiting which ministry areas a user can access. For example if you did not want a children’s pastor to have access to the college ministry you would not assign a security group to that user which turns on the college module. One gotcha is that if you do give a security group access to a ministry you must have that ministry registered. When you cannot access any area, you have logged into Nspire using a security group that does not have access to the current ministry. For example, if you are using only the youth ministry area and you log in with a security group such as ‘Adult minister’ you could not access any ministry except the adult area. So because the adult module is not registered, the program cannot switch ministries to the adult ministry. Essentially blocking the entire program from the user. To fix the problem, you will need to log in as the system administrator or Nspire and edit your users. Make sure you give them each appropriate security groups. If you do not have the adult ministry do not give that security group to anyone.
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The Nspire program is not shipped with a password. When the login window appears just click OK and you will go into Nspire. Later, you can decide who will be able to use the program, then set up a password for each individual user and decide how much of the program they have access to. The password field is case sensitive, so take care when entering the password that you make no mistakes.
After I set up my user name and password, when I login all I can see is the Unassigned ministry. What do I do?The Nspire program is not shipped with a password. When the login window appears just click OK and you will go into Nspire. Later, you can decide who will be able to use the program, then set up a password for each individual user and decide how much of the program they have access to. The password field is case sensitive, so take care when entering the password that you make no mistakes.
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When you create a login, you must select a security group for the user. The security group determines the access to the different areas of Nspire including the different modules you have purchased. For example, if you choose Adult Minister as your security group, then this will give you access to the Adult module only. If you do not have the Adult module registered then the only ministry area you will have access to is Unassigned. If you create a new security group you must make sure you include at least one ministry module for that group. If you do not, all you will have access to is the unassigned ministry.
How can I change the password for the default "Nspire" user?When you create a login, you must select a security group for the user. The security group determines the access to the different areas of Nspire including the different modules you have purchased. For example, if you choose Adult Minister as your security group, then this will give you access to the Adult module only. If you do not have the Adult module registered then the only ministry area you will have access to is Unassigned. If you create a new security group you must make sure you include at least one ministry module for that group. If you do not, all you will have access to is the unassigned ministry.
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This is a simple process. In Nspire, you just go to Utilities | User Settings | Change Password and there you will be able to edit the password for the default user. Remember that the old password is simply left blank because we do not ship the program with a password. Once the password is set however, take care to remember the password and the exact way that it was entered into the program because this field is case sensitive.
This is a simple process. In Nspire, you just go to Utilities | User Settings | Change Password and there you will be able to edit the password for the default user. Remember that the old password is simply left blank because we do not ship the program with a password. Once the password is set however, take care to remember the password and the exact way that it was entered into the program because this field is case sensitive.
name tags
How do I print a generic name tag?hide answer
From the View Attendance window. 1) Click on the "View Sheet" button below the Event list 2) Click 'Print Name Tags' on the right hand side of the window. (NOTE: If the button is grayed out, insert a column first.) 3) On the left make sure 'Generic Name Tag' is selected. We recommend this option. 4) Next select your 'Name Tag Style' (Single Panel [Front only] | Two Panel [Front & Back] | Label | Roster Report) 5) To the right you can check which options appear on the name tag. 6) If an individual doesn't have a personal picture in Nspire you can click the 'Browse' button and select a default image to put in the empty place of their picture (or place holder). 7) Click 'Print' and Nspire will generate a print preview of your name tags. 8) You can Print this sheet out on a card stock material, laminate the sheet, and cut out the name tags. To do any further custom editing to the name tags you will need to do the 'Print-to-Word' option. This involves making a template in Microsoft Word, and creating a report that exports the information to that Word template. See the Print-to-Word Instructions.
How do I print name tags from the Nspire program?From the View Attendance window. 1) Click on the "View Sheet" button below the Event list 2) Click 'Print Name Tags' on the right hand side of the window. (NOTE: If the button is grayed out, insert a column first.) 3) On the left make sure 'Generic Name Tag' is selected. We recommend this option. 4) Next select your 'Name Tag Style' (Single Panel [Front only] | Two Panel [Front & Back] | Label | Roster Report) 5) To the right you can check which options appear on the name tag. 6) If an individual doesn't have a personal picture in Nspire you can click the 'Browse' button and select a default image to put in the empty place of their picture (or place holder). 7) Click 'Print' and Nspire will generate a print preview of your name tags. 8) You can Print this sheet out on a card stock material, laminate the sheet, and cut out the name tags. To do any further custom editing to the name tags you will need to do the 'Print-to-Word' option. This involves making a template in Microsoft Word, and creating a report that exports the information to that Word template. See the Print-to-Word Instructions.
hide answer
To print name tags from Nspire, you need to first make sure that you have attendance events in the program. You can use generic or event based name tags for REGULAR attendance events, but not CHECK IN CHECK OUT events. Those events will require CHECK IN CHECK OUT name tags. ** Note: A suggestion would be to enter an attendance event simply called Name Tags (or Name Badges). This will allow you to add names as needed without the risk of messing up and attendance sheet. When you click on the attendance icon, (book with the checkmark), you should see the Name Tag event in the list. Highlight this event and click on View Sheet, under the event list. With the attendance sheet opened, to the right you will have a radio button for adding individuals to the sheet. (Individuals - with the sheet of paper) This is where you will choose which of your individuals that you need name tags for. Click on the radio button (Individuals). On the right side of the window that pops up there will be a list that has all of your individual names listed for that particular ministry. You can choose a different list of individuals from the drop down box if needed. Once the names have been chosen, highlight the names and click on the arrow that points to the left (with the plus sign). This will assign the individuals to the attendance sheet. Click OK. **Note: Before you can save or use the attendance sheet, you will need to have at least once column on the sheet. At the bottom of the sheet click on the radio button that says Insert Column. Once the column has been added, to the top right of the sheet you should have options to Print Rosters or Name Tags. You will also have the option to Export, PrintMail Merge or Print Summary. Click on Print Name Tags. Choose which type of name tag that you want to print.
Does the Nspire program come with the paper that I will need to print name tags.
To print name tags from Nspire, you need to first make sure that you have attendance events in the program. You can use generic or event based name tags for REGULAR attendance events, but not CHECK IN CHECK OUT events. Those events will require CHECK IN CHECK OUT name tags. ** Note: A suggestion would be to enter an attendance event simply called Name Tags (or Name Badges). This will allow you to add names as needed without the risk of messing up and attendance sheet. When you click on the attendance icon, (book with the checkmark), you should see the Name Tag event in the list. Highlight this event and click on View Sheet, under the event list. With the attendance sheet opened, to the right you will have a radio button for adding individuals to the sheet. (Individuals - with the sheet of paper) This is where you will choose which of your individuals that you need name tags for. Click on the radio button (Individuals). On the right side of the window that pops up there will be a list that has all of your individual names listed for that particular ministry. You can choose a different list of individuals from the drop down box if needed. Once the names have been chosen, highlight the names and click on the arrow that points to the left (with the plus sign). This will assign the individuals to the attendance sheet. Click OK. **Note: Before you can save or use the attendance sheet, you will need to have at least once column on the sheet. At the bottom of the sheet click on the radio button that says Insert Column. Once the column has been added, to the top right of the sheet you should have options to Print Rosters or Name Tags. You will also have the option to Export, PrintMail Merge or Print Summary. Click on Print Name Tags. Choose which type of name tag that you want to print.
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No. The name tags printed from Nspire are formatted to fit Avery 5390 name tag stock. You can print the name tags on card stock and cut the cards out with a paper cutter to save money. **Note: Laminate the cards to make them more durable.
Will my generic or event based name tags work on Check InCheck Out events?
No. The name tags printed from Nspire are formatted to fit Avery 5390 name tag stock. You can print the name tags on card stock and cut the cards out with a paper cutter to save money. **Note: Laminate the cards to make them more durable.
hide answer
No. The generic name tags are only going to mark someone present or absent. To use the Check InCheck out feature you will want to print the name tags as Check InCheck Out name tags. The Check InCheck Out name tags will allow you to scan the barcode and mark the time that someone was scanned in or out from an attendance event.
What is the difference between the generic and event based name tags?
No. The generic name tags are only going to mark someone present or absent. To use the Check InCheck out feature you will want to print the name tags as Check InCheck Out name tags. The Check InCheck Out name tags will allow you to scan the barcode and mark the time that someone was scanned in or out from an attendance event.
hide answer
The generic name tags will work for any Regular Attendance Event that you have in the program. The event based name tags are only going to work for that One Particular Event.
When I print out a generic roster or barcodes and go to scan my attendance, the scan shows the wrong individual’s name or it does not register any name at all.
The generic name tags will work for any Regular Attendance Event that you have in the program. The event based name tags are only going to work for that One Particular Event.
hide answer
Make sure that before you try to scan barcodes using the CCD scanner that the scanner is configured using the configuration sheet that comes with the package. If you have the handheld scanner, it may need to be reset using the factory default barcode.
Can I scan an individual's barcode and set Nspire up to print a label
for that person?
Make sure that before you try to scan barcodes using the CCD scanner that the scanner is configured using the configuration sheet that comes with the package. If you have the handheld scanner, it may need to be reset using the factory default barcode.
hide answer
Nspire has a new feature that allows you to Print a name tag for an individual after each scan. In the Scan Console Window, go to Options and click on print name tag after scan, then for each person's barcode that you scan, the program will print a basic name tag for that person.
Does Nspire allow me to print a label immediately upon scanning an individual's barcode?Nspire has a new feature that allows you to Print a name tag for an individual after each scan. In the Scan Console Window, go to Options and click on print name tag after scan, then for each person's barcode that you scan, the program will print a basic name tag for that person.
hide answer
Yes. If you have the latest version of the Nspire program and you have the attendance option, you can print a (2 X 4)label for a given individual. The label can hold their name, grade and a demographic of your choice.
Can I print more than one label at a time when I scan a barcode?Yes. If you have the latest version of the Nspire program and you have the attendance option, you can print a (2 X 4)label for a given individual. The label can hold their name, grade and a demographic of your choice.
hide answer
The ability to print multiple labels after scanning a barcode is going to depend on the settings that are set in the printer setup options. With Windows XP PRO: 1. Click on Start and then to Printers and Faxes 2. Right click on the Label Printer and then to Printer Preferences 3. Click on the Advanced Tab. 4. Under Paper/output make sure that the copy count option is set for 2. These instructions are per use with the DYMO LabelWriter 330 Turbo. However, the instructions for other label printers should not vary very much.
The ability to print multiple labels after scanning a barcode is going to depend on the settings that are set in the printer setup options. With Windows XP PRO: 1. Click on Start and then to Printers and Faxes 2. Right click on the Label Printer and then to Printer Preferences 3. Click on the Advanced Tab. 4. Under Paper/output make sure that the copy count option is set for 2. These instructions are per use with the DYMO LabelWriter 330 Turbo. However, the instructions for other label printers should not vary very much.
n-spire plus
I purchased the NspirePlus program. When I go into the Attendance section why can't I find options for Attenda Plus?hide answer
The case may be that when the program was installed the regular version or ministry was installed instead of NspirePlus. Go to File | Registration - it should Say NspirePlus at the top of the screen. If it does not say NspirePlus, you need to make sure that you have the registration numbers entered properly. (The number that has Plus in it's title, should be the first (or Serial) number in the program. If you have purchased the Plus program, and the registration (or serial) number information that you received does not refer to the NspirePlus, then you should contact Nspire Sales to take care of that information for you.
How do I make Present and Absent the attendance codes that show up at the top
of my barcode roster sheet.The case may be that when the program was installed the regular version or ministry was installed instead of NspirePlus. Go to File | Registration - it should Say NspirePlus at the top of the screen. If it does not say NspirePlus, you need to make sure that you have the registration numbers entered properly. (The number that has Plus in it's title, should be the first (or Serial) number in the program. If you have purchased the Plus program, and the registration (or serial) number information that you received does not refer to the NspirePlus, then you should contact Nspire Sales to take care of that information for you.
hide answer
When you set up an attendance event, you have a list of attendance codes that you can use for that particular event. When you are setting up those codes, the first two in the list will be the default codes that print at the top of the barcode roster reports. To modify the codes, Go to the Attendance section (book with the checkmark). Highlight the event in question and click on the change button. On the left there will be a box that lists the attendance codes being used for this event. If you click on the Modify Codes List button you can change the order in which they are listed. When this is done, the first two codes will print at the top of the report while the next five codes in the list will be override codes that will print at the bottom of the page (giving you a total of seven attendance codes). The first seven codes will also be the codes that print on the summary report for a given event.
When you set up an attendance event, you have a list of attendance codes that you can use for that particular event. When you are setting up those codes, the first two in the list will be the default codes that print at the top of the barcode roster reports. To modify the codes, Go to the Attendance section (book with the checkmark). Highlight the event in question and click on the change button. On the left there will be a box that lists the attendance codes being used for this event. If you click on the Modify Codes List button you can change the order in which they are listed. When this is done, the first two codes will print at the top of the report while the next five codes in the list will be override codes that will print at the bottom of the page (giving you a total of seven attendance codes). The first seven codes will also be the codes that print on the summary report for a given event.
contributions
Is there a way to print the addresses on a "year-end" statement so that the address shows in the window of a #10 envelope?hide answer
Yes, there is a custom report that is set to print year end statements ready to fit into a #10 envelope.
If I have an individual who is contributing money, first as an individual and second as a business owner should I assign the person two envelope numbers?
Yes, there is a custom report that is set to print year end statements ready to fit into a #10 envelope.
hide answer
Yes. If you want to keep the contributions separate so that you know what John Smith gave and what was given by John Smith Construction then you will definitely want to make John Smith an individual and John Smith Construction an individual, each having "his" own envelope number.
Yes. If you want to keep the contributions separate so that you know what John Smith gave and what was given by John Smith Construction then you will definitely want to make John Smith an individual and John Smith Construction an individual, each having "his" own envelope number.
update\updating
Prior to this update, there was a ws_setup.exe file that I could use to set the program up on the workstations. Now that I have updated, I am unable to find this file.hide answer
THERE IS NO LONGER A NEED TO LOOK FOR THE WS_SETUP FILE ...... With version 3, came a few changes - Workstation setup being one of those. Once the program is installed on the server and a drive has been mapped from the workstations, then you will run nspire2007Client_4.21 across the mapped drive. Once that is done, you should be prompted that Nspire will manually install the workstation setup files.
Is there a workstation file in the new version of Nspire?THERE IS NO LONGER A NEED TO LOOK FOR THE WS_SETUP FILE ...... With version 3, came a few changes - Workstation setup being one of those. Once the program is installed on the server and a drive has been mapped from the workstations, then you will run nspire2007Client_4.21 across the mapped drive. Once that is done, you should be prompted that Nspire will manually install the workstation setup files.
hide answer
No. The file that you will need to run on each workstation is called nspire2007Client_4.21. This executable will need to be ran on each workstation on which someone will be using Nspire. This will install the client files and setup shortcuts on your local machines. There are going to be features that will be disabled if you run them from a network drive.
No. The file that you will need to run on each workstation is called nspire2007Client_4.21. This executable will need to be ran on each workstation on which someone will be using Nspire. This will install the client files and setup shortcuts on your local machines. There are going to be features that will be disabled if you run them from a network drive.
attendance
What is the difference between the Attendance events section and the Events section in Nspire?hide answer
If you want to track information based on attendance, such as whether or not a person was absent or present you would use the Attendance events. The Event section is used for fundraisers, car washes and things of that nature. You can list the names of individuals registered for a particular event and also handled charges for Events in Nspire.
Can I print attendance information on one individual (for several events) instead of printing multiple attendance sheets?If you want to track information based on attendance, such as whether or not a person was absent or present you would use the Attendance events. The Event section is used for fundraisers, car washes and things of that nature. You can list the names of individuals registered for a particular event and also handled charges for Events in Nspire.
hide answer
Yes, you can print detailed attendance information for an individual student. To do this, you will go to the View Individuals section of the program. Click on the individual that you want or need information for. To the right hand side of the screen, click on attendance. This will bring up a list of the the attendance events this student is involved in. Just below the window, on the right, there will be a button that says Attendance Details. When you click on the Attendance Details button you will get a list of the events the student has been scanned for, with the date for the event and the (attendance) status for the student. There is an option to print that information.
Is there a way to export attendance data directly from the Nspire program?Yes, you can print detailed attendance information for an individual student. To do this, you will go to the View Individuals section of the program. Click on the individual that you want or need information for. To the right hand side of the screen, click on attendance. This will bring up a list of the the attendance events this student is involved in. Just below the window, on the right, there will be a button that says Attendance Details. When you click on the Attendance Details button you will get a list of the events the student has been scanned for, with the date for the event and the (attendance) status for the student. There is an option to print that information.
hide answer
If you are viewing an attendance sheet in Nspire, at the top right hand side of the sheet there is an option for exporting the data. Nspire is able to export the information from the attendance sheets in summary format. This means that the export file (spreadsheet) will include a column for the dates that are on the sheet and then one for each attendance code that is used on the sheet.
When making attendance sheets, do I need to create new attendance sheets for each quarter?If you are viewing an attendance sheet in Nspire, at the top right hand side of the sheet there is an option for exporting the data. Nspire is able to export the information from the attendance sheets in summary format. This means that the export file (spreadsheet) will include a column for the dates that are on the sheet and then one for each attendance code that is used on the sheet.
hide answer
If you want to keep the attendance information separated by quarter, then yes you would want to create new sheets. The programmers have added a button for adding multiple columns to the attendance sheets, giving you the ability to add up to 15 columns at a time. But you are not limited to only 15 columns on the sheet. Note: To keep the attendance list cleaned up once a quarter is over and a particular sheets is no longer needed in the immediate viewing window, make the "old" attendance events inactive. If you ever need to query information for inactive events later, just make sure that you choose active and inactive events when setting up the query.
When viewing attendance sheets in Nspire, I am able to see the number present in each row and column. Can I print that information?
If you want to keep the attendance information separated by quarter, then yes you would want to create new sheets. The programmers have added a button for adding multiple columns to the attendance sheets, giving you the ability to add up to 15 columns at a time. But you are not limited to only 15 columns on the sheet. Note: To keep the attendance list cleaned up once a quarter is over and a particular sheets is no longer needed in the immediate viewing window, make the "old" attendance events inactive. If you ever need to query information for inactive events later, just make sure that you choose active and inactive events when setting up the query.
hide answer
At this time, you are not able to print an attendance sheet with numbers, but you do have the ability to print summary information per attendance event.
I would like to see a picture of an individual as I scan their barcode.
Is that possible with Nspire?At this time, you are not able to print an attendance sheet with numbers, but you do have the ability to print summary information per attendance event.
hide answer
Yes. The Nspire Plus Scan Console window has been updated to let you see a person's picture as you scan them for attendance. Not only that, but you can display up to five fields of additional information about an individual as well. ***
How do I remove someone from an attendance event without taking them out of the database?Yes. The Nspire Plus Scan Console window has been updated to let you see a person's picture as you scan them for attendance. Not only that, but you can display up to five fields of additional information about an individual as well. ***
hide answer
Removing individuals from the attendance events is simple. • Start on the individuals page • Highlight the individual that you are trying to make inactive. • Click on attendance to the right of the individuals list. (This will show each attendance event that an individual is a part of.) • At the bottom right of the page, click on the Modify Attendance Events. • Uncheck each of the events that you need to remove the individual from. Hide Section - System Information System Information
Removing individuals from the attendance events is simple. • Start on the individuals page • Highlight the individual that you are trying to make inactive. • Click on attendance to the right of the individuals list. (This will show each attendance event that an individual is a part of.) • At the bottom right of the page, click on the Modify Attendance Events. • Uncheck each of the events that you need to remove the individual from. Hide Section - System Information System Information
current version
What is the newest version of the software?hide answer
At the time of this update (06/22/08), the current version of the software is 4.21. It can be downloaded and installed for free if you have a current membership. Do not perform all three installs ! The new version will be one of the following depending on the ministry zone or zones that you have registered. Do not perform all three installs ! Nspire2007_421 youthassistant_421 childrensassistant_421 Do not perform all three installs !
At the time of this update (06/22/08), the current version of the software is 4.21. It can be downloaded and installed for free if you have a current membership. Do not perform all three installs ! The new version will be one of the following depending on the ministry zone or zones that you have registered. Do not perform all three installs ! Nspire2007_421 youthassistant_421 childrensassistant_421 Do not perform all three installs !
nspire 2007
In Nspire 2007 can I enter individuals into the data base through the All Ministries section?hide answer
Yes, but if you enter them in through All Ministries, you will only have options of adding them into the Unassigned or one of the Pending ministry list for a particular zone. *Please remember that All Ministries is not an "individual" or "true" ministry zone. This is just a compiled list from your main zones so that you can see everyone at once.
I have the old registration information printed, but it will not work with the new update for Nspire. What do I need to do?Yes, but if you enter them in through All Ministries, you will only have options of adding them into the Unassigned or one of the Pending ministry list for a particular zone. *Please remember that All Ministries is not an "individual" or "true" ministry zone. This is just a compiled list from your main zones so that you can see everyone at once.
hide answer
The registration process changed beginning with Nspire 2007. The registration numbers that you have for any previous versions will not be valid for Nspire 2007 (moving forward). With this version, the registration and membership numbers are alpha numeric. So, make sure that any number that you try has a combination of numbers and letters.
I just installed the new update for Nspire. Now, when I run the program it says that it is the Youth Assistant and looks completely different. Did I get the wrong program?The registration process changed beginning with Nspire 2007. The registration numbers that you have for any previous versions will not be valid for Nspire 2007 (moving forward). With this version, the registration and membership numbers are alpha numeric. So, make sure that any number that you try has a combination of numbers and letters.
hide answer
No. Beginning with Nspire 2007, you might say that Nspire got new skin(s). Depending on the ministry zones that you previously had, your Nspire icon will be different. If you had the youth ministry zone with the older version of the program, you will have the new look of something like a "tennis ball", better known as the Youth Assistant. Same goes with the children's ministry, if you had that before then now you will have the Children's Assistant with red coloring. But never fear, you will have the same program and your individuals will be in the data base as long as the update was installed as an upgrade.
What type of rights do the users (workstations) need to have in order to run Nspire that is installed on the server/host computer?No. Beginning with Nspire 2007, you might say that Nspire got new skin(s). Depending on the ministry zones that you previously had, your Nspire icon will be different. If you had the youth ministry zone with the older version of the program, you will have the new look of something like a "tennis ball", better known as the Youth Assistant. Same goes with the children's ministry, if you had that before then now you will have the Children's Assistant with red coloring. But never fear, you will have the same program and your individuals will be in the data base as long as the update was installed as an upgrade.
hide answer
Each person that will be accessing Nspire will need to have full access rights to the Nspire data on the server in order to run the program. (Full Control) If a user does not have these rights, they will normally get an error message that says something to the affect that Nspire was unable to locate a valid file in .... Make sure that you have followed setup instructions for installing the program.
Each person that will be accessing Nspire will need to have full access rights to the Nspire data on the server in order to run the program. (Full Control) If a user does not have these rights, they will normally get an error message that says something to the affect that Nspire was unable to locate a valid file in .... Make sure that you have followed setup instructions for installing the program.
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